RULES OF DELIVERY
KITESURFBUY only provides consumers. Orders are processed within the limit of the stock of the warehouse; if not all of the products were to be available, KITESURFBUY reserves, if it considers it tolerable to the customer, at his own expense to make a partial delivery. In case KITESURFBUY, to supply problems not attributable to it, fails to ship the product ordered, reserves the right to terminate the contract. In this case KITESURFBUY will immediately inform the customer by offering a product with similar characteristics. If you do not find a replacement product or the customer refuses delivery of the proposed article, KITESURFBUY immediately issue a refund of all benefits already paid by the customer. Shipments that take place within the European Union are exempt from customs duties. Any import duties, taxes or charges incidental to ship in non-EU countries, with particular reference to Switzerland or other countries exstra-EU, are charged to the customer. If the goods were sent have been damaged during transport, the customer must immediately inform the Customer Service KITESURFBUY. Thus KITESURFBUY will have the opportunity to turn a claim against the carrier or avail of the insurance damage. Failure notice from the customer does not affect the legal rights of guarantee. For customers who buy from Switzerland or latri exstra-EU countries all prices in our shop are net and do not include, nor the value added tax (VAT) in force in UK,Frace,Italy,Spain,German,Etc.. not in country exstra-EU in question. Where provided by Swiss law, the Federal Tax Administration may apply to any border value added tax, which will be paid by the customer at the time of delivery (or receive) the goods..
We employ more couriers operating at national and international level (such as, UPS, BRT, FEDEX, DHL, TNT, GLS, SDA, etc ...) to offer the best service to our customers, so that they receive the order in the shortest possible time and in complete safety, delivery times may vary depending on the mode of payment and the carrier chosen. Carry out deliveries throughout Italy, including islands Shipments always start after the receipt by the customer e-mail order confirmation sent by KITESURFBUY. * Remember if you choose to pay by bank transfer is possible that wait times may be long 2/3 working days, it will start shipping only on receipt of payment. N.B. You'll want to INDICATE ALWAYS PHONE when ordering for any communications from the messenger, that bottle to indicate in the notes section of the shipment for any demanding special dispatch..
Products will be delivered by courier to the address indicated by the CUSTOMER at the order no later than 15 days. the date of receipt by the CUSTOMER of the email order confirmation sent by KITESURFBUY. Delivery, in Italy, unless otherwise indicated in the offer, lasts from minimum 2 to maximum 8 working days. In the rest of Europe up to 15 working days.
PRICES AND COSTS OF DELIVERY
All prices include VAT, delivery costs or for selected services excluded. Delivery is free for all orders starting from EUR 99.00. In the event that, for technical reasons or logistics, delivery was divided into several partial deliveries, the additional costs will not be borne by the customer. Do not automatically combine orders for the same shipping address. If we become aware of the difficulties in charging the amount to your payment method, the shipment will be delayed. Do not charge the fee if, for any reason, we will not be able to ship your order..
SHIPPED IN WHICH COUNTRIES?
We ship all over EUROPE. At the time of purchase on the shopping cart will be highlighted specific costs for each country..
MY ORDER AND WAS SENT?
The moment your order part receive an email confirmation from us with the link tracking of the shipment.
INFORMATION ON INTERNATIONAL SHIPMENTS
International shipments vary in time and costs on the basis of the distances to be covered. International shipments may not be subject to tracking total. At the time of purchase on the shopping cart will be highlighted specific costs. Purchase requests from countries not included among those in which it is planned shipment will not be accepted..
CAN I GET MY ORDER IN OFFICE?
We can ship orders to your home, workplace or any address you want. We suggest you give an address where you are sure that there is always someone to receive the shipment.
ORDER handed over BUT NOT RECEIVED..
If the tracking of the shipment the package is delivered, you'll want to verify that the carrier has made the delivery at the concierge of your building (if present) or at a neighbor's house. If your search did not have a positive outcome, Contact Us.
MY SHIPPING CARTON IS NOT WAS DELIVERED
At times some carton are returned to us as it was not possible to make the delivery. When the courier will deliver a package that could not be delivered to the customer, we issue a full refund. We are not able to return the orders that were returned as a result of non-delivery to the recipient. l Your order may have been reported as not delivered for several reasons::
- Incorrect address: If the address is incorrect or not recent, the parcel is put in storage for a period which may vary depending of couriers. After that, the package will be automatically returned to our distribution center. Closely monitors the delivery address when you place an order.
- Address PO Box: If the format code for shipments to PO Boxes It is different from the standard, the parcel may be sent via a courier that has the ability to make deliveries to PO boxes. Sending a parcel to a post office box, be sure to write "PO Box" followed by the numbers in the address field.Other problems to address: If the order was shipped to a prison or a military address, our couriers may not have received approval to delivery..
Delivery attempt failed:
If the carrier is unable to deliver your package, will automatically retry delivery the next business day. You will still be left a notice of attempted delivery with instructions on how to contact the carrier to arrange a new delivery date. If desired, you can contact the carrier directly. Customer Service KiteSurfBuy can arrange a new delivery attempt on your behalf. However, if you wish, you can also go in person to the local branch of the courier to collect the parcel.
The shipping label is unreadable::The shipping label could become illegible during shipment, but this happens very rarely. If you already know that your order has not been delivered or have not received confirmation that it was returned to us two weeks after the expected delivery date, Contact Us.
Why the tracking my package is in another European country?
KITESURFBUY uses various distribution centers throughout Europe and sometimes, certain items are only available in some locations. For this reason, your package might go through other countries before you reach you. Whatever the origin of the package, we work with various carriers to ensure that you can receive your order as soon as possible. The expected delivery date indicated when you place an order includes the journey that has to make the package.
MY ITEM damaged / defective / wrong
See Help Center returns to know how to return your article, or contact our customer service Contact Us . If the product you have purchased on the site www.kitesurfbuy.com you was delivered damaged, defective, not what you ordered or otherwise does not comply with the contract of sale, you'll also get warranty service. For more information, visit the Guarantee Section or contact our customer service via email [email protected]
HOW CAN I RETURN MY ORDER?
If you want to return your order, visit the Returns section .returns-kitesurf where you will find all the useful information.
We deliver in the following European Union countries plus the Canary Islands. The countries are: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Italy, Republic of Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal , United Kingdom, Romania, Slovenia, Slovakia, Spain, Sweden and the Canary Islands.
WHAT ARE THE SHIPPING COSTS?
You pay the shipping costs if the total cost of your items is equal to or greater than EUR 99.00 (Tax included if applicable). For orders whose cost is less than EUR 99.00 shipping costs will be equal to Euro 12.00 for the first item and £ 0.50 for each item after the first. The delivery of bulky items amounted to EUR 18 per item + 0.30 cents a pound.
THERE ARE RESTRICTIONS DELIVERY ?
Yes. At the moment we are unable to make deliveries in the following locations 00120: Vatican City 22060: Champion of Italy 23030: Livigno 47890, 47893, 47899: Republic of San Marino. They also provide the limitations shipments depending on the weight, size and footprint of the Article.
MY ORDER NOT 'ARRIVED
Check My Orders in My Account to make sure that your order has been dispatched. When will ship your order, we'll send you an email confirmation. If your order has been shipped, you will find information about the courier which manages your pack it in My Orders and in e-mail confirming the shipment. You can also monitor the traceability on the website of the courier. For delivery of large items, the courier will contact you within 2 working days from dispatch of your package to agree on the date and time of delivery. If the courier does not call you within 3 working days, please contact us. If the delivery date is in the past and the courier does not know where your package, Contact Us.