OUR RETURN POLICY
In case you are not satisfied with your purchase, you can request a voucher or refund your purchase. To request authorization to return, should receive an e-mail to [email protected] no later than fourteen days from the receipt of the package containing the products purchased. After receiving the part of our customer service, we will send you an e-mail to communicate the authorization code and to give the exact address where to send the return of products purchased, is the instructions on how to return the goods. KiteSurfBuy has several deposits of storage of goods, we will try to indicate the one closest to his residence. The products should be sent no later than 5 days after receipt of the authorization code..
TERMS AND CONDITIONS RETURNS
Necessary conditions for the return of products are:- Presence of the manufacturer's labels intact and attached to the product; -The products must not have been worn, washed or altered and must not show any signs of use; - Products must be returned with all labels, packaging and accessories (tags, dust-cover, hangers, cover-clothes, etc.) Received along with the order; - The footwear and accessories must be returned along with their original box, which is considered in effect part of the product; - The boxes of the products must not be damaged or ruined, nor used as outer packaging. In this regard, it is appropriate that the customer uses the packaging kitesurfbuy or other suitable packaging to the type of the products received. In the event that you experience the presence of defective products or shipping errors is required to follow the same instructions above. KtesurfBuy.com reserves the right to take photographs as evidence before allowing returns for defective merchandise. All products received in return are subject to verification and shall comply with all of the above parameters..
DELIVERY TIME AND TERMS
Whatever the mode of payment which she used, the refund is on, as quickly as possible and within 15 (fifteen) days from the date on which Kitesurfbuy received the goods made at its warehouse after verification of proper implementation of your right of withdrawal and acceptance of returned products. If there is no correspondence between the recipient of the goods specified in the order form and who made the payment of sums due for their purchase, repayment of the amounts, if the return of the goods, will be carried out, in any case, in against those who made the payment. In the case of shipments from foreign countries - potential changes in exchange rates, customs fees, VAT and duties will not be refunded..
COSTS RETURN GOODS
In the event that the customer redeems the cash return shipment will be borne by the customer (even if the amount of the initial order was equal to or greater than € 99.00) by courier or postal service, unless otherwise agreed and authorized. The expedition travel at the risk of the customer and must be made from the same country in which it was shipped the order.
After the return of products, we will provide the necessary investigations related to the compliance of the same. In the event that the checks are successfully concluded, we will inviarele, via e-mail, about the acceptance of the returned products. When returning, you can request a refund or alternatively a good purchase. Refund will be made in the currency in which it was paid, customs fees, VAT and duties will not be refunded. Repayment is made by the same method of payment when ordering. This timing is variable depending on the banking circuit used by the customer. In the case of payment by bank refund will be made to the account from the customer. In the case of payment with a Paypal account the refund will be made on the same account. In case of payment by cash, we'll need your bank account: IBAN, SWIFT and BIC.
HAVE YOU RECEIVED MY RETURN?
As soon as the goods will be arrived in our warehouse we will send you an e-mail confirmation. If you do not receive our communications within one week from the date of your shipment please contact our customer service department via email to [email protected]..
I RECEIVED DEFECTIVE GOODS
If you think that the goods received with your order is defective or has been damaged please contact us: we will try to resolve the situation as soon as possible. Please include as much detail as possible on your way in order to replace orderliness with products that are as similar to what is required..
I RECEIVED A PRODUCT OTHER THAN THE REQUIRED
If you received a different product than you ordered please contact us: we'll make sure to send you as fast as required.