Right of Withdrawal

"Consumer" means any natural person who, in contracts covered by this Directive, is acting for purposes which are outside his trade, business, craft or profession. Apply the following provisions on the right of withdrawal and its exclusions. When in doubt or need for clarification of the right of cancellation please contact Customer Service KiteSurfBuy Email to: [email protected]

You have the right to cancel the contract, without giving any reason within 14 days. The withdrawal period shall begin from the moment you or a third party, other than the carrier and indicated by you acquires, physical possession of the last good. To exercise the right of withdrawal, you must inform us by mail at KiteSurfbuy.com e-mail: [email protected] indicating his decision to withdraw from this contract by an unequivocal statement (eg letter sent to postao mail). To comply with the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the expiration of the withdrawal period. After receiving the request for withdrawal, we will contact via e-mail, or by the same means by which forwarded the request for withdrawal, to give the exact address where to send returning products purchased, is the instructions on how to return the commodity. KiteSurfBuy has several deposits of storage of goods, we will try to indicate the one closest to his residence.

If you withdraw from this contract, we shall reimburse all payments received in our favor. Such refunds will be using, if possible, the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees as a result of such reimbursement. By law The only charge against him are those of shipping for the return of products purchased. The sums will be reimbursed as soon as possible and, in any case, within 15 (fifteen) days from the date of receipt of the goods at our store. If you do not comply with the procedures and terms for the exercise of your right of withdrawal, as specified in this paragraph, will not be entitled to a refund of the money paid or allíemissione of good. The goods must be returned, postage paid, in original (new), complete with all its parts, and in the packaging (bags and boxes). Upon receipt of the goods we will within 15 working days, the entire amount paid by the customer. Are on his charge any liability in case of loss or damage to the products during transport. If the goods are damaged during transport, KiteSurfBuy will inform the client of happened (within 5 working days of receipt of goods in their stores), to enable him to file a timely complaint against the carrier of his choice and to obtain reimbursement of value of the property (if insured); in this case, the product will be made available to the client for his return, while canceling the request for withdrawal; KiteSurfBuy not responsible in any way for damage or theft / loss of goods returned by uninsured shipments; Upon his arrival at the warehouse, the product will be examined to assess any damages not caused by transport. If the package and / or líimballo are damaged, KiteSurfBuy will deduct from the refund due to a percentage, but no more than 10% of it, towards the cost of restoration..

The Right of Recessosi exercised properly if they are fully met the following conditions: -The Law applies to product purchased in its entirety; -is not possible to exercise only on the withdrawal of the product purchased; -presence label manufacturer intact and attached to the product; -i product must not have been worn, washed or altered and must not show any signs of use; -i products must be returned with all labels, packaging and accessories (tags, dust-cover, hangers, cover-clothes, hygiene protection, etc.) got together allíordine; -the footwear and accessories must be returned along with their original box, which is considered in effect part of the product (in the case of audio CDs, books, design objects, the packaging must be original seal; if you want to make a kit, you have to return all the items that make it up); -the product boxes must not be damaged or ruined, nor used as outer packaging. In this regard, it is appropriate that the customer uses the packaging KitesurfBuy or other suitable packaging to the type of the products received. The right of withdrawal is not provided for the supply of: -any non-prefabricated, produced on the basis of a choice or individual decision of the consumer, made to specifications or clearly personalized, -the supply of goods which are liable to deteriorate or expire rapidly, -Asset sealed that do not lend themselves to being returned for hygiene reasons or related to the protection of health and were unsealed after delivery, -Asset that, after delivery, according to their nature, inseparably mixed with other goods..